Insurance Operations Delivery Transformation
Under continual pressure to reduce costs and improve operating efficiencies, this insurance carrier turned to ISG to optimize its service delivery model. The ...
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Insurance Firm Transforms with Automation
This insurer needed to simplify and digitize processes to achieve growth quickly as part of its mantra to be the most customer-centric global company in the ...
Cost benchmark reveals savings
Cost benchmark reveals savings. See how ISG identified ways to reduce the client’s costs by almost a third over a three-year period.
Governance for Global Customer Relationship Management (CRM)
Establishing governance to enable portfolio management in a large automotive CRM.
Managing Vendors Around the World to Support Plans for Growth
ISG helps its retail client implement a global vendor management model to standardize processes and hone its business strategy.
Get a Repeatable Operating Model to Carve Out Divestments
A global life sciences company divested some of its existing IT and business process outsourcing (BPO) business units to obtain regulatory approvals in ...
Managing Legacy IT in the Public Sector
The Government of Australia gets a strategy for maintaining and migrating healthcare IT systems.
Aligning and Transforming a Healthcare System
ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide ...
Transformation Program Makes Hotel Chain More Competitive
A multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.
Creation of Largest US Insurance TPA Deal
Discover how ISG helped one of the world’s leading international financial and insurance organizations outsource virtually all of its legacy platforms and ...
Leading a Major U.S. Healthcare Provider through TBM Changes
An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost ...
Healthcare Company Triples Savings Goals
Adding an ISG advisor to a project team facilitates an efficient and cost-effective contract for this healthcare and pharmaceutical company.