ISG Imagine Your Future® Podcast – Episode 29: How Insurers Can Survive and Thrive in the New Digital Era


The Insurance industry has been grappling with multiple challenges – from legacy IT systems to emerging competition, margin pressures, a tightening regulatory environment and the rise of millennial buyers. The pandemic only heightened the pace of change. In this context, it’s difficult to know if you are focused on the right issues. How can insurers ensure survival in the coming years?

In 2021, ISG interviewed more than 200 insurance and technology executives across Europe to get their perspectives on the current context and on what insurers need to succeed. To discuss the findings and the wider trends facing the Insurance industry in 2022, ISG’s Johanna Von Geyr joins Imagine Your Future hosts Steve Hall and Karen Collyer.

Useful links

Download ISG’s Pulse Check – State of the European Insurance Industry 2021 here

Find out more about ISG’s Insurance Practice Insurance | Technology IT Research & Benchmarking | ISG (


Meet the hosts

Steve Hall

Steve Hall

What he does at ISG

As the leader of ISG’s business in EMEA and an Executive Board Member, Steve provides strategic insight and advice to help ISG’s clients solve their most critical business challenges, helping them adopt and optimize the technology and operating models they need to compete successfully. In particular, he uses his long experience and broad expertise to challenge and inspire them to think about their risks and opportunities in new and unexpected ways.

Past achievements for clients

Steve leads his team’s engagement with clients with an industry-recognized and highly valued perspective on the most important trends in business and technology. He asks and answers the big questions: Why do you need to transform? What’s your best way forward? What do you need to accelerate? And where should you invest your technology dollars to make it all happen?

Among his many client success stories, his ability to take in the big picture, define the problem and connect the dots to the right solutions helped one legacy postal and shipping giant transform itself into a modern logistics powerhouse. He also guided a global energy industry leader through a complex operating model and IT provider transition, helping them see past the obvious cost cutting measures to identify the root causes of their challenges—and delivering savings far beyond what they had imagined.
Karen Collyer

Karen Collyer

Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.

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