Q2: What’s MOST important to ensure an automation strategy is successful?


ISG Commentary

The swarm identified strong executive support as most important to the success of an automation strategy.

  • The swarm started divided among strong executive support, having a well-defined automation roadmap, and organizational readiness.
  • Support migrated steadily to strong executive support over the course of the deliberation. Proper mix of technical & business Skills was also well-considered.
  • There was very little support for consistent reporting of business results or the right technology platform.

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