ISG advises on HR Assessment and Roadmap, Business Case and Optimization.
Opportunity
As part of its continued focus on maintaining and improving the HR experience, the client was interested in conducting a strategic review of its HR delivery and technology model and identify opportunities for HR optimization, incorporating market trends, data and insights to define a roadmap to greater efficiency and employee experience in a world being transformed by digital innovation.
Evaluation of its structure, technology, efficiency, metrics and cost were all dimensions of interest to this client in determining “what’s next” for HR operations.
ISG was brought in to conduct an HR Assessment and benchmark HR business and identify recommendations on opportunities.
Imagining IT Differently
ISG used its deep HR expertise to conduct a full assessment across the HR functions including technology to benchmark the HR function.
ISG created a base case to represent the current state within HR and performed cost/resource benchmarks to identify opportunity within each function for optimization.
ISG created a roadmap of priority recommendations for the client and helped them to identify an approach to implementing the recommendations.
ISG created an overall business case to show the impact and ROI on implementation of the opportunities presented by ISG.
The client opted to utilize ISG to conduct the optimization of their HCM landscape and to enable other core improvement opportunities across employee and manager self-service.
Future Made Possible
- Outlined a business case to achieve a run-rate savings of over $30 million per year across the HR function.
- The client utilized the ISG Roadmap as the foundation for the ongoing transformation and developed a wave approach to implementing technology and process optimizations into their day-to-day operations.
- The identified transformation levers have provided enhancements in the operations and interaction model including realignment of work into shared services and increased ESS/MSS capabilities.
- Rationalized tools to reduce footprint and costs while simplifying HR technology stack.
- Optimized the top 10 HCM (Workday) processes to enable improved employee and manager self-service and streamline service delivery.
