Comparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.
![Button-CS-Opportunity Opportunity](/images/default-source/default-album/button-cs-opportunity.png)
Opportunity
In an effort to continuously improve its IT operations and services, an international transport and logistics company asked ISG for a comprehensive market comparison of service modules and products. The client would use the results for negotiating charges with internal and external service providers.
![Button-CS-Imagining Imagining IT Differently](/images/default-source/default-album/button-cs-imagining.png?sfvrsn=4299e431_0)
Imagining IT Differently
ISG’s analysis identified high internal costs and unclear business requirements. The results indicated a basis for changing the size and architecture of IT components. Business requirements were defined more precisely and coordinated internally with the demand side.
![Button-CS-Future Button-CS-Future](/images/default-source/default-album/button-cs-future33d58f95f6446a14bdc7ff0000f6f5b0.png?sfvrsn=88f8e531_0)
Future Made Possible
- The analysis identified expected savings of more than 5 percent over the course of a year.
- Improved clarity of service requirements made for an easier match with business needs, including availability, recovery time and specific parameters of service levels.
- The client appreciated ISG’s competent, quiet, realistic style of work.