ISG partner and global OCM leader Randy Geoghagan has more than 25 years of consistent success in building and deploying OCM programs worldwide. He founded TracePoint Consulting in 2009, after spending much of his career as a program manager running large-scale IT-system implementations for big companies, where he saw a clear marketplace need for people who understood the process of change and how to facilitate it well, with a strong focus on the employee experience. He grew TracePoint to appear on the Inc. 500 list of America’s fastest-growing companies, before ISG acquired the firm. Randy continues to take an active role guiding clients through large-scale initiatives with complex business, process and technology changes. He has a bachelor’s in management information systems from the University of Georgia and an MBA from Emory University.
Organizational Change Management
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As our clients undergo major business transformations, ISG helps them manage the risk associated with the crucial “people side” of change. The science of organizational change management – or OCM – can dramatically reduce the amount of time it takes for your workforce to rebound and for your company to realize the benefits of a project. Studies show more than 60 percent of a project’s success hinges on people, even when new technology, processes and knowledge assets are firmly in place. We can also help your company set up ongoing OCM programs to benefit multiple change efforts across the enterprise.
ISG OCM work includes stakeholder management, targeted communications, organizational alignment, training and learning enablement, and more.
Realize Benefits Faster
ISG’s average OCM representative has more than 15 years of professional experience, and we’ve helped clients save money, increase productivity, align teams and more, across a wide range of industries.
We All Experience the Valley of Despair
Managing and Bouncing Back from the Change
Every person and every organization going through a major change encounters the “valley of despair.” We’ve all felt the fear of the unknown, and when going through a big transformation, companies experience a corresponding drop in performance based on resistance and inertia. With OCM, you can minimize the duration and depth of the performance drop. We help you anticipate, plan for and proactively manage the change, making sure your employees are as ready and comfortable as possible. OCM helps you more quickly rebound and start achieving gains from a project or program.
Most Project Issues Are People-Related
Using OCM to Drive Success
Even if you have all your new technology, processes and knowledge in place for a major transformation, it’s still possible to fail. Studies show more than 60 percent of a project’s success actually relies on the PEOPLE. Users must adopt the changes that come with implementation, or you won’t see your expected return on investment. That’s why many organizations introduce ISG OCM experts, who can help prepare employees for what’s to come. We can help reduce uncertainty, resistance and even costly worker turnover.
The Build-Up Approach
Helping Users Adopt
During engagements around digital transformation, ISG uses a tried-and-true methodology that gradually “builds up” employee confidence, skill and will for the company’s new technology, processes and/or roles. This methodology is designed to help people feel empowered to work in their new environment. We provide team members with targeted communications, education about their new processes and roles, details on the impacts to the business, preview sessions, training, practice, and other activities that allow them to help create their own future. This approach aligns with the popular Prosci ADKAR® (Awareness, Desire, Knowledge, Ability, Reinforcement) model for change management. We’ve used this methodology with all types of projects, including implementations of popular software like Oracle, SAP, Infor and ServiceNow.
How OCM Helps
Reaping the Rewards
OCM can make a massive difference in how successful your project is, though it costs just a small fraction of your overall project budget. When companies do NOT incorporate OCM during a transformation, it’s common to see challenges to the program’s credibility, poor executive alignment, lack of collaboration, low morale, and difficulty achieving standardization, as people try to keep doing things the way they did before. However, when you bring in OCM, companies typically see a faster bounce back, with cost savings, increased productivity, better collaboration, clear performance metrics, and many other benefits. We want our OCM work to create a better experience for you, your company and your employees as you go through future change.
Combining OCM with Other Services
A Holistic Approach at ISG
ISG offers a variety of OCM services to complement other work that clients are receiving from additional areas of the firm. Include organizational-change-management efforts to assist with digital transformation, automation, systems integration/upgrades and sourcing solutions. We have extensive expertise to help.
Training and Learning Enablement
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Navigating Major Shifts in Learning and Development
Organizations now face one of the biggest transitions in the way humans work and learn since the Industrial Revolution. This digital and work-from-home shift has accelerated the move from traditional learning models to a more virtual, digitally enabled, on-demand learning ecosystem. ISG provides a range of training advisory, content development, technology enablement, training delivery, and learning managed services to help clients succeed in the modern digital workplace. Our global resources have helped train and support more than 5 million end users. We leverage our experience working with a broad array of clients to meet your needs around budget, resources, technology and business priorities to help you maximize the value of your learning investments. Our market analysis of learning managed-services providers and training technology (below) will help you find the best options to fit your unique needs.