ISG Star of Excellence™ - 2025 Awards
In 2025, ISG will continue to reward service and technology providers that showcase exceptional client-centricity in their services and solutions.
The available awards are divided into established and valued overall, universal and also new CX-specific awards, which we will publish at the Sourcing Industry Awards Gala in November, and ISG Provider Lens (IPL) study-specific CX Star Performer Awards, which will be announced during the year alongside the IPL study results.
Below are the key categories for which providers will be awarded in 2025:
Customer Choice Award
Eligibility Criteria:
- Minimum of 5 customer responses
- Responses covering at least 50% of all technologies, regions, and industries
- Above-average Customer Experience (CX) score
Excellence Awards
(ITO, BPO, Emerging Tech, Partner Ecosystem, and Industry)
Eligibility Criteria:
- Minimum of 5 customer responses
- Responses covering at least 50% of the respective category
- Above-average CX score
Regional Awards
(Americas, APAC, EMEA)
Eligibility Criteria:
- Minimum of 5 customer responses
- Above-average CX score within the respective region
CX Partnership Award
(Delivery Excellence Award, Innovation Excellence Award)
Eligibility Criteria:
- Minimum of 5 customer responses
CX Star Performer – A global winner for each IPL Study
Providers with the highest CX scores for each service line at the end of each ISG Provider Lens™ report research cycle will be recognized as CX Star Performers. The announcement will take place as part of the sneak previews of all IPL studies.
Note: Responses submitted for each service line will remain valid for one year until the next ISG Provider Lens™ report refresh cycle.
Eligibility Criteria:
- Minimum three responses for the respective service line
- The highest CX scorer wins the award for the respective IPL Study (e.g., Security, AI, Procurement, Banking, SAP-related Services or many other topics)
