ISG Star of Excellence™ - Survey Design
ISG relies on the close and trusted relationship with numerous end customers served in consulting and sourcing projects since 2006. These contacts will be combined with the nominations ISG receives from service providers on a regional and global level. In summary, ISG is committed to an unfiltered and ultimately unbiased customer experience survey.
Please click here to nominate enterprise clients.
Please click here to participate in the survey (enterprise users only)
Survey Questions:
1. Choose the business function that best represents your role.
2. Which of the following best describes your primary role?
3. What best describes your responsibilities?
4. How many employees does your company have?
5. What is your company's annual revenue?
6. Please select your company's primary industry segment.
7. In which regions does your company conduct business?
8. Please indicate the service provider your firm contracts or works with.
9. In which regions [Service Provider] provides services to your firm?
10. Please select all services that [Service Provider] has delivered and where you have experience with [Service Provider].
11. Which of the following IT Services is [Service Provider] providing?
12. Which of the following Line of Business (LoB) / Business Process Outsourcing (BPO) Services is [Service Provider] providing?
13. Which of the following technology environment is managed by [Service Provider]?
14. Please let us know whether the work delivered by [Service Provider] was at your company (on-site) or on the provider side (remote) or at a near-shore location.
15. Please indicate the level of importance for the following categories that define your experience with [Service Provider].
16. How satisfied are you with [Service Provider] for the following components of execution and delivery?
17. How satisfied are you with [Service Provider] for the following components of governance and compliance?
18. How satisfied are you with [Service Provider] for the following components of collaboration and transparency?
19. How satisfied are you with [Service Provider] for the following components of innovation and thought leadership?
20. How satisfied are you with [Service Provider] for the following components of people and culture fit?
21. How satisfied are you with [Service Provider] for the following components of business continuity and flexibility?
22. How likely are you to recommend [Service Provider] to another business or colleague?
23. Overall, how satisfied are you with [Service Provider] in relation to your previous experience choice?
24. Please describe your best interaction with [Service Provider]; e.g., an instance when they were very successful or proactive.
25. Please describe the biggest challenge you faced while working with [Service Provider] and how/if they resolved it.
