ISG Podcasts

Imagine Your Future Podcast

Technology and sourcing insights from the thought leaders at ISG

Digital Dish Podcast

Exploring the latest news, issues and debates involving the role of women in technology today

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Exploring the power, promise and peril of automation

ISG Digital Dish Episode 11: Making Work Work

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There has been much debate in the media about the challenges women encounter on re-entering the workplace after a career break – often after caring for older family members or having children. Over the past year, these challenges have been further highlighted for women. It’s been shown that women more than men have borne the brunt of childcare responsibilities during lockdowns and school closures – and many have partially or completely left the workforce. The good news for women who are returning to the workforce is that the global pandemic has paved the way for greater flexibility at work, which means the job market is becoming more accommodating to all kinds of people who want more flexible work lives.

Our guest on this episode of the Digital Dish podcast is social entrepreneur, Lynn Houmdi, who is leading a program in the UK called “Making Work Work,” which supports women returning to the workplace after a career break.  The program provides a combination of leadership training, mentoring and post-program support to build the two things that Houmdi claims women feel they lack when re-entering the world of work after a career break: confidence and networks. Her own struggle to find a way of working that suited her after becoming a mother inspired her to develop the program. She explains that, after having left a high-flying career in the British civil service to pursue her social enterprise passions, she realized there was very little support for women who chose a nonlinear career path.

Listen in to learn how women returners can capitalize on the changes to the world of work, ushered in by the global pandemic, to find more fulfilling and flexible employment. Houmdi’s own career story also provides an inspirational reference point for young women starting their professional journeys.

 


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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives.

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources.
  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.
Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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