AI Contact Center Transformation: How and Why Now?
The contact center industry today is almost unrecognizable from its early days nearly 40 years ago.
Finance & Accounting (F&A)
Procurement
Human Resources (HR)
Customer Experience (CX)
Facilities Management
Insurance Operations
How do you establish and execute a purpose-built transformation agenda? Start by identifying large areas of opportunity.
ISG combines design thinking, visioning and the “art of the possible” to identify innovative future states.
Our proven ISG FutureSource™ methodology is collaborative and data-driven to help you make business process sourcing decisions that deliver more innovative solutions to achieve your business needs. You get a faster result and a strong, sustainable partnership to help you get ahead.
Centralize, standardize and harmonize back-office functions into a Global Business Services (GBS) model to save costs, increase service quality, leverage scale and respond quickly to business demand.
Consolidate, standardize or source procurement activities to consolidate and leverage company-wide spend with a limited number of suppliers. Leverage ISG's expertise to optimize your supply base, generate savings and leverage advanced analytics for spend visibility, consumption patterns and supply market insights.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreSpring and fall are conference seasons, and this spring I was fortunate to be invited to several software provider events that are part of my coverage of the Office of Revenue.
And while artificial intelligence (AI) and generative AI (GenAI) were front and center, there were other announcements where the focus was more on the potential changes that these technologies would enable within enterprises and their revenue teams.
The technology landscape for enterprise IT faces a daunting challenge: complexity. As systems grow more intricate, organizations must actively seek ways to simplify the technology stack. This process, known as decomplexification, is crucial for enhancing efficiency, security and collaboration within an enterprise.
With evolving buyers’ needs, finance and accounting outsourcing (FAO) services are maturing. With rising buyer expectations, engagements are evolving from a transactional type to a strategic function. Check out ISG's unique archetype report to understand market trends and buyer archetypes.
Enterprises have begun reimagining the customer, employee and supplier journeys. They are choosing continuous design thinking, agile, lean and DevOps methodologies over the traditional waterfall approach. Read more to inform your sourcing decisions.
This IPL report has been developed to provide research-based, objective insights into business process outsourcing (BPO) and transformation service providers for enterprise procurement leaders and users. Leading providers have a strategic mindset and a roadmap that combines BPO with ongoing transformation. Click for more details.
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