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Expert advisory services and insights on HR transformation, HR technology, HR outsourcing and more.
What Is Transformational HR?
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
HR Transformation
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
HR Technology
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
HR Outsourcing
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
In a highly competitive and technologically maturing HCM marketplace, ISG's Stacey Cadigan, Partner at ISG, and Greg Vickrey, Director at ISG, sit down to share their thoughts on HCM differentiators that truly matter, the investments being made by leading software providers in their product and how an enterprise organization can evaluate a long-term strategic partner.
Featured Insights
5 Ways to Maximize Your HR Outsourcing and Payroll Contract Renewal
Dec 14, 2023, 11:52
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5 Ways to Maximize Your HR Outsourcing and Payroll Contract Renewal
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As organizations approach outsourcing contract renewal time, it is a great opportunity to revisit HR outsourcing (HRO) and payroll agreements and realign contracts to the evolving goals of the business.
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Dec 14, 2023, 01:00
As organizations approach outsourcing contract renewal time, it is a great opportunity to revisit HR outsourcing (HRO) and payroll agreements and realign contracts to the evolving goals of the business.
We recommend these top five tips for getting the most out of your HRO and payroll contracts.
- Refine the service delivery model to meet new requirements. As outsourcing relationships mature, we often find organizations need to shift the scope of services to better meet the changing needs of the business. Providers may be capable of more strategic, consultative services, and there is an opportunity to move up the value chain. New automation opportunities may enable improved efficiency in the model. Or some areas may be underperforming, or organizations may have gained internal capability and no longer need the same level of outsourced support. Take advantage of renewal time to right-size the scope of services and refine the delivery model to get the most value out of the relationship.
- Build outcome-based measures and continuous improvement into the model. Standard service level agreements put in place during the original agreement may not reflect the most meaningful metrics to the business today. Revisit measures to ensure the service levels are the most critical to the business. Achieving the next level of partnership success means that both parties are tied to the same business outcomes and that the relationship is continuing to move forward with ongoing innovation and continuous improvement. The extent to which the provider brings new ideas and proactively manages the account should be an important component of any account management scorecard.
- Benchmark fees and analyze pricing components. Renewals are an opportunity to confirm that pricing is still competitive in the market. Providers have offered reduced fees for certain services. For example, ISG data shows that Benefits Administration and Defined Contribution outsourcing fees have declined an average of 12-19% due to competitive market pressures. In addition, organizations that conduct a detailed analysis of invoices, including variable fees and change requests, can uncover opportunities to reduce overall costs with different pricing structures.
- Build flexibility into the contract. Be sure you have the flexibility you need to address anticipated changes to volumes, potential shifts in strategy or other business changes over the course of a multi-year agreement. A strong partner should exhibit flexibility in addressing an organization’s changing needs.
- Start early. We recommend beginning the renewal planning process 18-24 months in advance to get the best results. In some cases, the ability to go to market and inject competition into the process may be an important option to keep available.
A well-structured contract sets the stage for organizations to achieve maximum results from their HR Outsourcing and payroll relationships. If managed well, contract renewal events can be important opportunities to reduce costs and create new business value. Contact us to find out more about how to start the renewal planning process.
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- HR Technology and Delivery Services
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- Benchmarking
- Contract
- HR
- Outsourcing
- Renegotiation
- Renewal
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