Banking and Financial Services Transformation


Get closer to customers, drive operational efficiency and enable employees.

TopBar Map BottomBar
Top Story

Three Predictions that Will Power the Banking and Financial Services Market in 2024

It’s time to look forward for the Banking & Financial Services (BFS) industry. What can we expect in 2024?

Read more

Banking operations for a customer-obsessed industry

Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model.

Optimize Costs and Maximize Financial Transparency

Support your Technology Business Management journey to ensure business value is realized
Provide practical FinOps advice to drive better cloud economics
Benchmark your technology and operations costs against your peers to identify areas for improvement
Develop a new way of approaching cost optimization to make it sustainable and enduring
Design the optimal cost structure, including embedding a new cost culture and virtual cost center of excellence

Improve Employee Experience and Productivity

Measure, benchmark and track employee experience
Perform a skills assessment to identify the gaps and opportunities to improve
Enable employees and develop the optimal Learning & Development strategy, including Training-as-a-Service
Design and implement new ways of working, including the right talent strategy
Transform HR operations to improve employee engagement

Develop Next-Gen Supplier Strategy and Ecosystems

Provide insight into next-gen supplier strategies, including new ways of segmentation, tail spend consolidation, new sourcing models and innovative commercial structures
Advise on how to manage newly emerging ecosystems, including Banking as a Service, FinTechs, Big Techs, hyperscalers, niche suppliers, etc.
Provide third-party risk management assurance and optimized governance solutions
Advise on how to leverage emerging tech (such as GenAI) in contracts with suppliers for outsourcing and/or transformation
Provide insight into Global Capability Center strategy, including drivers, KPIs, commercial structures and supplier ecosystem
2023 Banking Industry Study

ISG Banking Industry Study

ISG's recent study shows the banking industry's top priorities are operational efficiency and customer experience.

Download the Summary      Contact Us for Full Access

Reinventing Bank Branches

Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances.

Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.

Read Here

Watch for More Insights

Trends Shaping the Financial Services Industry

Important Factors for Digital Success

Client Stories

Establishing an RPA Center of Excellence in Financial Services

Jul 14, 2021, 16:51 PM
Leading credit card processor changes its business processes by launching robotic process automation (RPA) and building an automation center of excellence (CoE).
Title : Establishing an RPA Center of Excellence in Financial Services
Alternate title :
Having successfully completed a proof of concept, this well-known global credit card processing company wanted to implement the RPA Center of Excellence (COE) and rapidly scale up its RPA implementation. 
As an organization, the intent was to leverage the RPA software to repurpose employees from routine, repetitive work that better uses their intelligence and talent.  The client had a successful experience during the proof of concept with ISG and wanted to leverage its deep automation experience to support this next phase of their RPA program implementation, including launching the COE.

ISG brought best practices, procedures and techniques for establishing a COE and RPA development. The engagement included: 

  • Automating processes across shared services
  • Preparing and delivering an IT strategy to install, support and maintain the RPA software
  • Designing the RPA COE/operating model, followed by training for its leaders and setting up the COE
  • Hands on training in RPA software and automation life best practices for configuring the automated processes

Benefits to the client included:

  • COE launched and leveraged ISG procedures and practices to avoid “reinventing the wheel”
  • RPA software installed according to vendor specifications, tested and operational
  • Finance: average 80% improvement in productivity and time savings
  • HR:  average 75% reduction in time required to process work previously competed by humans
  • IT: Reduced process time by 90% for selected automated processes
Categories :
  • Banking & Financial Services
Article flags :
  • active
  • case study
RPA-Center-of-Excellence-Financial-Services RPA-Center-of-Excellence-Financial-Services
    Load more comments
    Featured Event

    TechXchange: Banking & Financial Services (Paris)

    From fintech disruption to regulatory challenges and CX goals, equip yourself with actionable strategies & insights.

    Learn more

    Meet Our Banking and Financial Services Team