Latest Research articles from ISG

Have You Extended RPA Beyond the Back Office?

By Amar Changulani

Companies with more advanced automation capabilities (companies we call “Bot 3.0 companies”) are extending RPA beyond back-office support functions and into customer service, sales and marketing and even industry-specific business processes.

Categories: Research

Briefing Note — Atos Gears Up for Advance 2021 Strategy

By Mrinal Rai

Atos has embarked on its Advance 2021 strategy, with a new digital value proposition that focuses on intelligent data platforms, a multiple infrastructure ecosystem and vertical solution expertise.

Categories: ISG Provider Lens™ Research

Client Inquiry: What’s Driving As-a-Service Growth in the Software and Services Sector?

By Stanton Jones

Software and services companies like Lyft, SNAP and Pinterest are spending hundreds of millions of dollars on cloud services – primarily with Amazon, Microsoft and Google.

Categories: Research

Wipro Breach Reinforces Need for Ongoing Contractual Commitment to Security

By Stanton Jones

Wipro recently confirmed its systems had been attacked using an email phishing campaign; the company did not disclose the extent of the breach or the number of customers impacted.

Categories: Research

Blockchain in the Supply Chain

By Greg Sawyer Cole Flashenberg Amar Changulani

Blockchain technology has fascinating potential to evolve the way businesses produce value for customers and compete in dynamic digital markets.

Categories: Research

Alorica Claims Its Part of India’s Growing Allure as an Innovation Hub

By Aparna Gajanan Namratha Dharshan

We caught up with Alorica’s CEO Andy Lee and CTO Bhaskar Menon ahead of the company’s launch of its Digital Center of Excellence in Bangalore.

Categories: ISG Provider Lens™ Research

Bridging the Automation Skills Gap

By Amar Changulani

The rapid emergence of automation technologies such as robotic process automation (RPA) has made effective training and upskilling a critical enterprise capability.

Categories: Research

Is Your Business Continuity Management System Keeping Pace with the Speed of Digital?

By Stanton Jones

Cloud and automation are driving once-in-a-generation improvements in productivity and enterprise growth.

Categories: Research

Google Cloud’s Next Act: Scaling Sales Without Losing Its Edge

By Blair Hanley Frank

Google Cloud is massively scaling up its sales, marketing and customer success functions under the leadership of new CEO Thomas Kurian.

Categories: Research

SAP HANA — An Apt Platform for Executing Real-time Analytics for Real-time Businesses

By Akhila Harinarayan

It is a well-known fact that increased adoption of data-generating devices, such as internet of things (IoT), wearables, sensors and connected devices, has led to the creation of massive data repositories across industries and business segments.

Categories: ISG Provider Lens™ Research

Framework Agreement Ideal Meets Cloud Reality

By Stanton Jones

Enterprises regularly use framework agreements that pre-define basic terms and processes to accelerate the contracting process and reduce risk inherent in third-party relationships.

Categories: Research

Atos Acquires Syntel

By Stanton Jones

Paris-based Atos has announced its intent to acquire Michigan-based Syntel for $3.4 billion.

Categories: Research

Dearth of Digital Talent Leads DXC to Luxoft

By Stanton Jones

IT services giant DXC announced in January its $2 billion acquisition of Luxoft, a Switzerland-based product engineering and digital services provider.

Categories: Research

Declining Crude Oil Prices Can Stress Out India-heritage Service Providers

By Avimanyu Basu

The decline in crude oil prices goes hand in hand with the appreciating Indian rupee, which, on the one hand, encourages investors and, on the other, tightens the profit margins of outsourcing/offshoring companies.

Categories: Energy & Utilities ISG Provider Lens™ Research

10 Reasons Why Providers Make Pricing Mistakes in their Bids

By Stanton Jones

A pricing mistake in a bid can cost a supplier millions in lost profits. This creates risk for outsourcing buyers, because once the mistake is identified, the provider will likely try to recoup losses by reducing services or using lower-cost resources.

Categories: Research

Protecting Against the Risks of a Service Provider Merger

By Stanton Jones

How do you manage risk when contracting with a service provider that is being acquired? It depends on the state of the sourcing transaction.

Categories: Research

Service Providers Are Limiting Their Liability

By Stanton Jones

The increased prevalence of cyberattacks combined with new global privacy and data sovereignty requirements is spurring industry and governmental regulators to “name and shame” non-compliant organizations.

Categories: Research

Does Your Service Provider Have Cybersecurity Insurance?

By Amar Changulani

ISG research indicates that cybersecurity spending will be a top priority for enterprises for the next two years. We believe this is a response to the recent increase in high-profile cyberattacks.

Categories: Research

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research

Even as Dark Economic Clouds Move In, Long-Term Forecast for Sourcing is Sunny

By Steve Hall

Large enterprises appear to be preparing for a downturn in the U.S. during the second half of the year, growth has slowed in Europe and China, and concerns of a broader, global slow-down remain.

Categories: Research