Latest Research articles from ISG

Orange Business Services Transformation – Finding the Right Strategy for a Competitive Market

By Jan Erik Aase Heiko Henkes Avimanyu Basu

Orange Business Services (Orange) has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services.

Categories: ISG Provider Lens™ Research

India Remains a Potential Sourcing Market for French-based Airbus

By Avimanyu Basu

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

Categories: ISG Provider Lens™ Research Travel and Transportation

Edge Computing: The New Paradigm in IoT

By Manali De Bhaumik Monica K

Data is the core of connected systems, and service providers are focused on extracting meaningful insights from it to deliver quick action.

Categories: ISG Provider Lens™ Research

What Enterprises Need to Know About Microsoft’s Latest Licensing Changes

By Blair Hanley Frank Louis Pellegrino

Enterprises planning to run Windows Server in the cloud outside the bounds of Microsoft Azure are going to have a more complicated situation on their hands come October 1.

Categories: Research

An IT Service Provider’s Roadmap for a Successful SAP S/4HANA Transformation

By Kartik Subramaniam

The application and infrastructure requirements of enterprises today present a unique conundrum to IT service providers.

Categories: ISG Provider Lens™ Research

Localization is Key at New Infosys Innovation Center

By John Boccuzzi Jr.

​The Infosys Technology and Innovation Hub in Hartford, Connecticut, shows the provider’s leadership in a movement that other offshore and nearshore service providers will likely follow soon.

Categories: Research Service Providers

What Happened to the Billon-Dollar Deal?

By Stanton Jones

Third-party IT and business process relationships are getting smaller in value and shorter in duration as companies look to prioritize speed over cost reduction.

Categories: Research

Understand RPA Pricing Models When Using Multiple Vendors

By Amar Changulani

RPA software pricing is quickly evolving. Our interactions with clients and vendors indicate that subscription-based pricing is overtaking perpetual licensing as the commercial model of choice.

Categories: Research

The Power of Collaboration in the Workplace

By Ron Exler

Enterprises that can tie revenue increases to their investment in digital technologies are doing so by combining emerging technologies with flexible office spaces to facilitate employee collaboration

Categories: Research

Incremental Application Modernization Eases Digital Transformation

By Ron Exler

Although most enterprises have been working on it for decades, they still struggle with modernizing their legacy applications.

Categories: Research

What to Expect from Leadership Changes at Cognizant

By Stanton Jones Sashidharan Balasundaram

New Cognizant CEO Brian Humphries is re-shaping his senior leadership team.

Categories: Research

Despite Macro Risks, Demand for Digital Drives Global Market Forward

By Steve Hall Blair Hanley Frank

Macro risks looming over the global economy have yet to land their punch on the global market for IT and business services.

Categories: Research

Using an Evaluation Framework to Assess Ever-Growing Number of RPA Vendors

By Amar Changulani

The $675 million dollar robotic process automation (RPA) market is growing more than 50 percent year over year, with new vendors entering and exiting quickly.

Categories: Research

Despite Macro Risks, Demand for Digital Drives Global Market Forward

By Steve Hall

Macro risks looming over the global economy have yet to land their punch on the global market for IT and business services.

Categories: Research

Creating the Workplace of the Future

By Ron Exler Blair Hanley Frank Stanton Jones

While enterprises focus on creating and pursuing new digital transformation initiatives, it can be easy for them to lose sight of a critical component: how, where and when their employees experience change at work.

Categories: Research

Atos Technology Days – Envisioning an IoT and AI-enabled Edge Future for Enterprises

By Kartik Subramaniam Shachi Jain Heiko Henkes Shashank Rajmane

Global IT service provider Atos is enhancing its core business to not only keep pace with the current market trends but, in fact, to disrupt them.

Categories: ISG Provider Lens™ Research

Multi-Cloud Adoption Accelerates

By Blair Hanley Frank Stanton Jones

This ISG research shows accelerating adoption of cloud computing using a hybrid, multi-cloud approach, with most enterprises pushing to move the majority of their applications into software-as-a-service (SaaS) offerings as quickly as possible.

Categories: Research

TCS’ Might of Cloud

By Shashank Rajmane

TCS is planning to expand its digital business and help its enterprise clients transition from on-premises data centers to the public cloud as part of a hybrid environment.

Categories: Research

ISG Momentum® Market Trends and Insights 2019 Vertical Report

The 2019 Momentum® Market Trends & Insights Vertical Report provides detailed analysis of specific outsourcing activity in 26 vertical industries and more than 50 of their subverticals.

Categories: ISG Momentum® Research

Digital Excellence: 25 Winning Partnerships

Digital Excellence: 25 Winning Partnerships, profiles 25 of the best examples of recent digital transformation success.

Categories: ISG Momentum® Research