Latest Research articles from ISG

The Impact of AWS’ ML Solution on Enterprises

By Shashank Rajmane

Amazon Web Services (AWS) has been a prominent platform provider in the machine learning (ML) space and has developed a wide range of products and services around it.

Categories: ISG Provider Lens™ Research

More than Half of Enterprises Are Still in the Early Stages of RPA

By Amar Changulani Tracy Lipasek

​As the automation technology landscape continues to expand, enterprises of all sizes and geographies are working to accelerate their automation programs.

Categories: Research

Zensar Aligns Its Capabilities for Modern Workplace Requirements

Zensar, a $566.9M global technology solutions and service provider with 10,000 employees, touts what it calls a “user first” workplace strategy that ties its workplace services to business outcomes.

Categories: Research

Design for Happiness, A Model that Delivers

By John Boccuzzi Jr.

I had the opportunity to spend an afternoon with Niranjan Ramsunder, the CTO of UST Global, a leading digital technology services company with headquarters in Aliso Viejo, California.

Categories: ISG Momentum® Research

10 Key Predictions for the Workplace in 2020

By Mrinal Rai

As today’s employees expect more and more, we are seeing an increasing proliferation of consumer-grade technologies in the workplace.

Categories: ISG Provider Lens™ Research

Capgemini Focuses on Employee Experience Through Connected Digital Workplace Services

By Ron Exler Mrinal Rai

The large multinational French service provider and consulting company Capgemini offers a comprehensive set of digital workplace services.

Categories: Research

Sitel Group: Using Speech and Text Analytics to Unlock Valuable Insights

By Amar Changulani Namratha Dharshan

Sitel Group’s contact center analytics solution called Sitel Insights provides real-time analytics and insights to help agents deliver improved customer experiences and drive better business outcomes.

Categories: Research

Global sourcing slows in Q4 from record Q3 highs, but digital demand remains robust

By Steve Hall

Perspective matters. I reminded myself of that last quarter when I saw some spectacular performances in the global sourcing market that I knew would be hard to beat.

Categories: Research

Touring DXC’s Digital Transformation Center in New Orleans

By Alex Bakker

I toured DXC’s Digital Transformation Center (DTC) in New Orleans to take a look at DXC’s next generation of innovation and development.

Categories: Research

2019 ISG Momentum® Market Trends & Insights Geography Report

By Paul Reynolds

The Momentum® 2019 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

HCL Technologies Delivers Enterprise Digital Workplace Services

By Ron Exler Mrinal Rai

HCL’s workplace business is growing at an impressive clip across solution areas and geographies.

Categories: Research

Stefanini Gains in Workplace & Infrastructure Services

By Ron Exler

Stefanini is a Brazilian multinational with offerings that include digital workplace services with a focus on tailoring the customer experience.

Categories: Research

Metrics That Matter – Measuring Performance Along The Automation Journey

By Amar Changulani Stanton Jones

Companies that regularly measure automation outcomes realize better business results in areas such as cost savings, data accuracy, compliance and customer experience.

Categories: Research

Enterprise Automation Capability Improves, but RPA Wall Still Looms

By Amar Changulani Tracy Lipasek

ISG continues to see growing interest from enterprises in all types of automation, not just robotic process automation (RPA), software bots that automate repetitive and rules-based tasks.

Categories: Research

Unisys Leverages Emerging Technologies and Analytics to Measure Workplace Support Experience

By Ron Exler Mrinal Rai

Unisys continues to offer strong digital workplace services, building on its long heritage with innovations in field services, IT service desk and device management.

Categories: Research

What Good Looks Like: Investing in the Enterprise-Provider Relationship

ISG Relationship360™ leverages impartial data to drive sustainable relationship changes

Categories: ISG Performex™ Research

Sociable Robots Contribute to Enhanced Passenger Experience at Airports

By Avimanyu Basu

Revenues that are not directly related to aeronautics contribute significantly to the growth of airports and the airline industry.

Categories: Research

Three Lessons from the Agile Enterprise Summit

By Blair Hanley Frank

Agile transformation requires some fairly radical changes for businesses that are used to working in a waterfall mindset.

Categories: Research

Digital Demand Remains Robust, Even as Broader Market Shows Signs of Slowing

By Steve Hall

Our 3Q19 ISG Index™ showed record global demand this last quarter for cloud-based services.

Categories: Research

2019 ISG Momentum® Market Trends & Insights Service Line Report

By Paul Reynolds

An average of nearly 10 outsourcing contracts were signed each day in the first six months of 2019, with both the ITO and BPO segments on a pace to set their single-year contract volume records.

Categories: ISG Momentum® Research