Latest Research articles from ISG

How to Include RPA in Your AMS Managed Services Contracts

By Scott Moore Michael Fullwood

Enterprises looking to reduce the cost of ongoing application production support are embracing robotic process automation (RPA) in their applications management services (AMS) outsourcing relationships.

Categories: Research

Acquired IBM Product Line Can Help HCL Create Viable 'As-A-Service' Offerings

HCL Technologies’ acquisition of seven of IBM’s flagship software products represents an amalgamation of offerings – some of which promise a steady cash inflow.

Categories: Research

RPA and InfoSec – Adversary or Ally?

By Robyn Singlehurst

Some organizations may consider information security (InfoSec) as a restriction on innovation and an obstacle to the possibilities new technologies bring.

Categories: Research

Why Oracle Could Be a Dark Horse in the Cloud Wars

By Blair Hanley Frank

Oracle isn’t the first name that comes to mind when considering the top players in the hyper-scale infrastructure- and platform-as-a-service markets.

Categories: Research

RPA War Chests Swell; Is Consolidation Looming?

By Stanton Jones

As we discussed on the Q3 ISG Index call, the $450 million RPA software market is flush with cash and primed for consolidation.

Categories: Research

IoT and Beyond: The IoT NXT Summit 2018

By Manali De Bhaumik

Businesses that have their sights set on the internet of things (IoT) are seeing strong results with the adoption of connected systems.

Categories: Research

Infosys Makes Key Investments to Help It ‘Navigate the Next’

By Namratha Dharshan

Infosys detailed its expansion plans and strategy this fall during its annual thought leadership forum “Infosys Confluence 2018 – Americas.”

Categories: Research

Narrow AI Technologies Are Creeping into Finance and Accounting Services

By Namratha Dharshan

ISG can help enterprises understand the value of narrow AI technologies and design an automation roadmap that includes adoption of these technologies to achieve higher gains.

Categories: Research

What’s the Impact of Automation? It Depends on Who You Ask

By Stanton Jones

Last week at the ISG Sourcing Industry Conference, we conducted a real-time study with swarm technology provider Unanimous AI.

Categories: Research Robotic Process Automation (RPA)

An Overview on Traditional Data Center Outsourcing Service Providers

By Shashank Rajmane

The ISG Provider Lens™ Data Center Outsourcing Archetype Report explores the services for data center management and transformation available in the market today.

Categories: Research

ISG Automation Summit U.K. Shows the Art of the Possible

By Keri Smith

This year’s ISG Automation Summit looked beyond RPA to cognitive automation and artificial intelligence (AI) as ways to deliver even greater value to organizations in all sectors.

Categories: Research

Next-gen In-flight Connectivity Can Be a Prime Opportunity

By Avimanyu Basu

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

Categories: Research Travel and Transportation

Decline of the Rupee – How Will It Impact IT Providers and their Enterprise Clients?

Continuing depreciation of the Indian rupee against the U.S. dollar has enterprises wondering about the economic effect on IT and business outsourcing services by India-based providers.

Categories: Research

Bot Costs to Drop by More Than 30% In Two Years – And Here Is How

By Andreas Lueth Ron Exler

Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years.

Categories: Research Robotic Process Automation (RPA)

Data Sharing Is the New Normal for Enterprise Software

By Blair Hanley Frank

Microsoft, SAP and Adobe announced that they’re working on a new project called the Open Data Initiative that’s supposed to bring customer data from the three company’s disparate products together into a common data lake for processing and analysis.

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Service Line Report

By Paul Reynolds

The general trend of enterprises pursuing digital transformation and the more specific enterprise desire to automate various business processes are helping outsourcing adoption in almost all BPO and ITO service lines.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Vertical Report

By Paul Reynolds

The 2018 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2017 Geography Report

By Paul Reynolds

Increased automation and nearshoring are two of the most consistent trends we uncovered in our country-by-country analysis for the 2017 ISG Momentum® Market Trends & Insights Geography Report.

Categories: ISG Momentum® Research

Adobe’s Marketo Acquisition Shows a Martech Future Full of Consolidation

By Blair Hanley Frank

Software maker Adobe made a splash in the marketing technology world this week when it announced a $4.5 billion acquisition of marketing automation company Marketo.

Categories: Research

A New Way to Look at RPA

By Stanton Jones

One of the most common questions we hear from enterprises today: How does my RPA program compare to my peers?

Categories: Consulting Research Robotic Process Automation (RPA)