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ISG Tech Industry CX Index

First-of-its kind technology and business services focused industry client experience (CX) Index powered by ISG Star of Excellence™ Program

The Tech industry CX Index highlights key trends in customer expectations and factors defining and changing customer experience in the IT and BPO technology and services industries. This quarterly research report will provide insights into CX trends across industries, technologies and regions.

It is based on Star of Excellence™, ISG’s own Voice of the Customer study, based on direct client feedback. ISG collects client feedback on providers and vendors through an ongoing survey (throughout the year).

Every quarter ISG will publish the industry CX Index to provide an insight into customer experience trends and their wider impact. CX Index will provide Year-over-year (Y-o-Y) analysis of CX trends every quarter.


1st Quarter 2022 CX Index – by Industries

The 1Q2022 report provides insights on CX, among enterprises, with their IT and BPO service providers and across industry verticals. It offers details on the trends and variations in CX in these industries when analyzed across geographies, technology services and business functions.

Average CX Score by Industries


Please download the complete Q1CX Index report.