ISG Star of Excellence™ - Survey Design

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ISG relies on the close and trusted relationship with numerous end customers served in consulting and sourcing projects since 2006. These contacts will be combined with the  nominations ISG receives from service providers on a regional and global level. In summary, ISG is committed to an unfiltered and ultimately unbiased customer experience survey.

SOE-Survey-Design

Please click here to nominate enterprise clients.

Please click here to participate in the survey (enterprise users only)

Survey questions:

1) Choose the role that best represents your position.

2) How many employees does your company have?

3) In which regions does your business conduct business?

4) What are your company's annual revenues? (optional)

5) Please select your company's primary industry segment.

6) Which country or region is your business headquartered in?

7) Which of the following best describes your primary role in the management of Service Delivery from [PROVIDER]?

8) [PROVIDER] has nominated you to rate the following service [CONTEXT]. Please continue by clicking the forward button or select additional services.

9) Please provide an estimate of the portion of the work performed by [PROVIDER] which is performed in each of the following locations. Please answer for what was standard before COVID.

10) Please select which “Service” [PROVIDER] is performing for you.

11) Of the services that [PROVIDER] provides, please rate the following categories of service delivery from most important, to least important.

12) How successful has [PROVIDER]been at the following components of service delivery & execution? 

13) How successful has [PROVIDER] been at the following components of collaboration and transparency?

14) execution? 

15) How successful has [PROVIDER] been at the following components of innovation & thought leadership?

16) How successful has [PROVIDER] been at the following components of people & cultural fit?

17) How successful has [PROVIDER] been at the following components of business continuity and flexibility?

18) On a scale from 0-10, how likely are you to recommend [PROVIDER] to another business or colleague?

19) Thank you very much for your participation on behalf of [PROVIDER]. Please click "Next" below to finish your responses and receive your complimentary ISG Provider Lens reports.