ISG Helps a Mid-size MGA to Find the Right Data Management Partner

ISG served as a strategic sourcing advisor, guiding this insurance company on its go-to-market strategy for data management services, helping define the right-sized partnership to match analytics and data science goals of the organization.

Improving Vendor Management Operations in the Public Sector

ISG helped its federal client assess and improve its vendor management operations.

Transforming Service Provider Relationships to Strategic Partnerships

ISG assists a federal agency in transforming its relationships with three key suppliers into more strategic partnerships to maximize value.

Modernizing Core Infrastructure in the Public Sector

ISG helped its federal client stand-up a critical program of work and engage appropriate partners to deliver required outcomes.

Supporting Complex Sourcing Transitions with OCM

ISG helps a major Australian federal agency navigate a multi-layered sourcing transition with deep support of its workforce through organizational change management (OCM).

Partnering with Best of Breed Network Providers

ISG supported a complete reconfiguration of a major Australian government agency’s managed network services landscape, including facilitation of multiple contracts to maximize flexibility and value for money.

Innovating Together: ISG’s Multi-Vendor Model Transforms Public Sector Sourcing

ISG helps a major Australian federal agency increase flexibility, achieve digital goals and reduce costs through smaller focused agreements and a new multi-vendor operating model.

Modernizing Enterprise Service Management in the Public Sector

ISG helped its federal client update and upgrade enterprise-wide service management practices.

Next Gen Centralized Compute Services in the Public Sector

ISG helped its federal client establish an Automation Hub to radically enable their technical capabilities, mature their service lines and deliver better applications faster.

Global Financial Company Optimizes its HR Delivery Model

ISG advises on HR Assessment and Roadmap, Business Case and Optimization.

HR Global Tools Manufacturing Company

ISG advises client on HRO selection, Contracting, and Provider Transition

Sourcing and Transforming HCM & FM at Washington State University

ISG helped Washington State University execute on and source its strategic plan to modernize its financial management and human capital management (HCM) systems.

Student & ERP Systems Upgrade for the University of Arkansas System

ISG was hired to support the University of Arkansas System with its strategic plan to modernize its student, financial management and human capital management (HCM) systems.

HCM & Financial Mgmt. at the University System of Georgia

ISG was hired to assist the University System of Georgia (USG) in its strategic plan to replace its existing, distributed resource planning systems with a modern, centralized, cloud-based Software-as-a-Service (SaaS) solution.

A Financial Services Giant Gains Control of Spending with ISG Supplier Management Solutions

Lacking visibility into supplier spend and performance, and under pressure from increasing regulation, a financial service company sought ISG's help to get its supplier costs under control.

Modernizing a Legacy IT Contract for a Healthcare Firm

ISG’s contract fairness assessment drove efficiency and savings to modernize a legacy contract for a global healthcare organization.

Financial Services Company Looks to the Cloud

Cloud application assessment uncovers total cost of ownership and drives long-term cloud deployment strategy.

Transforming IT Spend Insights in Retail with ISG Inform™

Leveraging ISG expertise and ISG’s Inform™ benchmarking tool enhanced visibility into IT performance and cost optimization opportunities.

M&A Transparency Delivered with ISG Inform™

ISG Inform™ took the guess work out of how to best maximize efficiencies for merging two IT organizations.

Benchmark Gives Bank Security to Choose Ideal Datacenter

ISG provides a benchmark comparison of an IT organization managing datacenter and infrastructure services.

Defining the Path to a Sustainable High-Performance IT Organization

ISG benchmarks and helps redefine a utility company’s target operating model in order to better focus on business priorities and operational effectiveness, saving it $44 million.

ISG Helps Public Sector Company in Auditing Develop a Data Analytics Strategy

ISG conducted a maturity assessment to refine data analytics capabilities and establish an effective operating model for efficiency and strategic growth.

Shaping Analytics in Finance

ISG assessed the finance analytics organization of a US-based major commodity producer to help them shape the future.

ISG Guides Top Hospitality and Entertainment Company to Enhance Data and AI Strategy

ISG served as a strategic advisor, fostering a collaborative bridge between the business and its technology data team, and steering a project aimed at unlocking significant value from data across key business domains.

Sourcing a Strategic Partnership to Transform a Bank at Scale

ISG helps a leading European bank select, co-solution and contract with a service provider, forming a strategic partnership that enables the bank to modernize and transform at scale.

ISG Leads Utility to Significant Savings through Contract Modernization

ISG led this newly spun off North-American based utility to increased savings and solution modernization.

ISG Assures Effective TSA Exit for Major Utility

ISG delivers strong transition service agreement (TSA) management through a proactive and transparent approach, creating a positive experience for employees, minimizing dis-synergies and providing clear views into progress and mitigating risk throughout.

Boosting a Large Government Agency’s Complex Sourcing Transition with OCM

ISG helps a major Australian federal agency navigate a multi-layered sourcing transition with deep support of its workforce through organizational change management (OCM).

How a Financial Services Company Modernized and Streamlined Its Sourcing and Procurement Operations

A leading global financial institution needed to gain complete visibility and control of its sourcing and procurement operations.

Providing Rapid Organizational Design to Support a Multi-tower Transaction in a Complex Divestment Environment

ISG assists a unique Australian media and entertainment company through the time-sensitive establishment of a new technology operating model, sourcing strategy and transaction.

Supporting Uplift of an Operating Model and Job-Capability Framework

ISG collaborates with a leading finance company to assess and decide how its technology team will work in the future, including review of its job-capability framework and updates to match global standards.

Reimagining Operations for a Leading North American Investment Manager

Find out how ISG re-imagined and then optimized in-scope services through outsourcing, technology and automation as part of an agile, dynamic co-design process with leading service providers.

Large Financial Services Firm Navigates Divestiture & Acquisition

A recent engagement with a large financial services firm realized multiple benefits, both financial and non-financial.

Swiss Bank Receives ADM Sourcing Strategy Support

A recent ISG engagement with a large Swiss bank helped refine the company's ADM sourcing strategy.

Large Spanish Bank Receives ADM Rates Support

A large Spanish bank wanted to better understand the ADM rates and resource mix being deployed on certain projects.

APAC-based Bank Received ADM & Infrastructure Support

A large APAC bank wanted to migrate to a next generation technology (ADM and infrastructure) contract and service. Find out how ISG helped.

UK Financial Services Company's Service Delivery Transformation

A UK-based financial services firm benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.

Establishing Bank 3.0

ISG supported a European regional bank in delivering its vision of bank 3.0.

Negotiation Framework & Service Delivery Framework for Bank

ISG helped a bank by providing negotiation support and the design of a robust service delivery framework covering both IT and core banking services.

UK Bank Core Banking Maintenance Negotiations Support

ISG enabled the recompete of the maintenance of a bank's SAP core banking solution, reducing cost of maintenance by between 20-40% across different core banking modules.

New Supplier Lifecycle Management Model Drives Company into a Future of Saving

ISG helps a banking, financial services and insurance (BSFI) company transition to a new operating model, improving its efficiency and ensuring regulatory compliance.

New Intelligent Supplier Contracting Approach Steers Company into a Future of Efficiencies and Security

ISG helps a major food service retail company to adopt an intelligent contracting approach, improving its efficiency and ensuring regulatory compliance.

Vendor Management Office as a Service for Major Healthcare Co.

ISG helped a major healthcare organization who did not have any formal vendor management processes set up a fully managed vendor management office using an as-a-service model.

Strengthening Client/Provider Relationships Post-Transition

ISG uses Partnership Experience Assessments to find commonalities and challenges in two new client/provider relationships, enabling the partners to shore up buy-in, focus on areas that needed the most attention, and speed up the move to more strategic, innovative partnerships.

Blockchain Software Alignment to Digital Business Strategy

ISG performed an internet of things (IoT) study for an industrial manufacturing company to identify potential differentiating solutions for the company’s digital transformation. ISG positioned the company’s custom blockchain application as an IoT Gateway1, and we aligned the application’s product roadmap to 42% of the IoT ideation use cases.

Blockchain Prototype Development & Business Strategy Analysis

ISG designed and configured a blockchain software application for an industrial manufacturing company to increase its supply chain transparency and streamline multi-stakeholder communications. The proof-of-concept aligned with a business strategy and industry analysis to roadmap future versions of the blockchain application.

B2B Web3 Opportunities for a Manufacturer

ISG defined business to business (B2B) Web3 applications for a large manufacturing organization to create new revenue streams.

Achieving Incredible Rebadging Results for an Insurance Giant

ISG helps a household-name insurance company and its new managed service provider execute an exemplary organizational change management (OCM) and outreach program, resulting in a stellar 97% rebadging acceptance for valued employees.

Helping a Provider Refocus to Win New Business

ISG helps a major tech provider rebuild credibility, refocus its approach, and win more than $100 million in new scope.

Sourcing Strategy Plus OCM Prepares a Healthcare Firm to Transform

ISG prepares a global healthcare provider to unlock $100 million over five years for reinvestment, with a sourcing strategy, strong organizational change management (OCM) and leadership alignment.

Managing Change for an Energy-Service Leader’s ERP Transition

ISG collaborates with an IT-provider partner to create and execute a comprehensive organizational change management (OCM) program for a multinational energy-services company to implement new ERP software in 10 countries.

New Hire Training Development and Facilitator Training for Call Center Employees

A leading North American direct provider of bottled water to consumers, water filtration services, water dispensers, purified bottled water, and self-service refill drinking water was experiencing high turn-over, low levels of engagement, and extended ready-to-work timeframes for its call center training candidates.

Culture and Employee Engagement Optimization

A large services company had experienced huge turn-over of key talent. It was struggling with employee disengagement, which manifested in its suffering culture and bottom line. It brought in ISG to perform culture and employee engagement optimization services.

Leadership Development for a Large Services Organization

A large services organization was challenged with an IT organization of managers/directors who had never been through formal leadership (or even manager) training. It turned to ISG for an accelerated leadership development program.

Putting People First with Workday, One Organization at a Time

ISG helped Invitation Homes manage the change for its large-scale human capital management system migration, successfully enabling an 8-month project completion.

Creation of a Change Management Office within a TMO

ISG was brought in to develop a change management office (CMO) that would live within the transformation management office at a large global retailer and support each initiative in a consistent manner.

Driving an Investor-Relationship Focus for a Global Fund Manager

Over the course of a decade, ISG partners with a global fund manager to proactively deal with its most important investor relationships.

Measuring IT’s Relationship with the Business for Improvement

ISG performs analysis of a multibillion-dollar manufacturer’s workforce experience and its IT department’s relationship with other business units to identify areas of opportunity and achieve impressive, long-term improvements.

User and Entity Behavior Analytics Anomaly Detection At Scale

ISG helps a multinational insurance company achieve anomaly-based risk detection using user and entity behavior analytics (UEBA) technology.

Restoring Relationship Credibility to Win New Business

ISG helps guide a major technology provider in a stalled relationship with a global energy company to assess and reset the relationship, restore trust and win new business.

Using Relationship Assessment to Transform IT Delivery

ISG helps guide an Australian utility company through several changes to its IT operating model during a seven-year relationship focused on business alignment and end-user requirements.

Assessing and Improving Relationships with Top Accounts

A major telecommunications company receives ISG’s help evaluating its best accounts, resulting in concrete improvement recommendations, movement toward contract renewals and a decade-long “health check” program.

Boosting Cherished-Account Relationships for Growth

ISG helps a major tech provider assess and improve relationships with more than a dozen of its top accounts, resulting in additional business.

Ensuring a Multinational Insurer’s IT Users Are Ready for Change​

ISG helped an insurance company reduce the impact of change and make a smooth transformation that resulted in over $1 million in savings.​

North American Digital Banking Procurement Advice

ISG helped a large North American bank assess and refine the proposal for a new core banking solution for digital only checking and credits accounts targeted at a millennial customer base

Reimagining Operations for a Leading NA Investment Manager

Re-imagining then optimizing in-scope services through outsourcing, technology & automation as part of an agile, dynamic co-design process with leading service providers

Automated Rolling-Forecast Data Model for Cost Optimization

ISG helped an insurance company establish a rolling-forecast data model with Power Query and Power BI to deliver executive-level visibility on workforce cost breakdown, provide scenario-based insight on future planning with solid data, and identify cost-saving opportunities.

Sourcing Empowers Digital Transformation Program

ISG helps a Swiss pharmaceutical company source and select partner(s) to support the completion of its multi-year digital transformation program, following the conclusion of the conceptual design phase on the three work packages (build, data migration and deployment).

Workforce Strategy for Swiss Investment Bank

ISG developed a workforce strategy for the corporate services technology (CST) function covering its global workforce of over 1200, comprising employees, contingent workers and third-party vendor resources.

Assess to Automate to Source

A retailer needed to quantify the work being done by internal and outsourced teams to develop an automation and outsourcing strategy. The goal: to maximize savings and quality. ISG recommended a 2-part plan to drive a 5-year savings of just over $110 million dollars.

Optimize your Sourcing Process with Hyperscalers

ISG successfully guides a global travel technology company through the request for proposals (RFP) process with multiple hyperscalers.

Amadeus: Successful selection of Microsoft as a strategic partner for the travel industry

ISG supported Amadeus, a travel technology provider, with the tender and selection of a new strategic partner for the travel industry. ISG’s sourcing advisory as well as expertise in tenders and contract design played a role in Amadeus now having access to new business opportunities with Microsoft as a strategic partner as well as a reliable plan for migrating to the Cloud.

Delivering “Noiseless” Transitions: OCM Support for Sourcing & IT Updates

ISG provides organizational change management (OCM) to prepare more than 40,000 workers at a global engineering solutions company for outsourcing, insourcing, and IT and business-process updates.

Manufacturing Company Says Yes to Device-as-a-Service and Savings

ISG helps a manufacturing company improve its end-user device management via a Device-as-a-Service agreement.

Autonomous Driving (AD) – Digital Cooperation and Partnerships

ISG aided an automotive and manufacturing company in negotiations and the development of several new digital solutionsto save a failing multi-partner cooperation.

Assess the MES Market with Engineering Solutions and IT/OT Services

ISG helps an automotive OEM to assess the MES market and recommend MES solutions to position it for a digital factory transformation.

Evaluating the Security Profile of Production Plants

With the help of ISG a large manufacturing establishment closes the security gaps in its workshop OT.

Enabling Service Management Transformation for a Global Mining Client

ISG combines organizational change management (OCM), target operating model and IT service management expertise and our relationship-health tool to help one of the world’s largest metals and mining corporations ready 47,000 workers for a new ServiceNow platform, related IT processes and organizational changes.

Optimize IT Spend

The company needed to better understand the true cost of IT consumption across departments. The goals were to increase trust in IT finance data, create accurate reporting to regulatory agencies, save money where possible and spend its IT dollars more wisely.

Finding savings when figures don’t match

A large insurer needed help conducting an in-depth comparison of the cost outsourcing mainframe services versus the cost to insource.

Updating an application lifecycle management system

Revising an application lifecycle management system improves efficiency for a European insurance company.

Insurance company finds better big data solution after benchmarking

A review of big data options and a benchmarking analysis helped a global insurance company rethink its IT strategy.

Transform Workplace Services to Cater to New Ways of Working

ISG helps this engineering company outsource its multilingual service desk and the implementation of a remote deskside support team to transform the face-to-face IT support model, reducing IT costs.

Finding Strategic Partners Despite a Pandemic

ISG helped an industrial medical equipment manufacturer source its technology suppliers for its next-generation customer-driven vision.

Preparing a Top Healthcare Organization for New Employee Systems

ISG combines organizational change management (OCM), training and targeted communications at a well-known healthcare system already dealing with the COVID-19 crisis to ready about 20,000 workers for new employee HR and payroll systems.

Selecting A Class Leading Systems Integrator

Facing system obsolescence, a leading US utility sought a trusted system integrator who could be depended upon to deliver a cutting edge Maximo-based solution on-time and on-budget such that business objectives would be achieved.

Telecommunications Company Achieves 10x ROI on Automation Investment

ISG helped a telecom company leverage robotic process automation to achieve a 10:1 return on investment and increased efficiency.

Ready for Network as a Service (NaaS), Time for Cloud?

ISG delivered a global communications transformation to a divesting media account moving to network-as-a-service (NaaS).

ISG Conducts a Fairness Opinion for Media Company

A large media company was entering into a sole source outsourcing agreement with a leading service provider for Finance & Accounting services.

Achieving Continuous Outsourcing Contract Improvements

ISG provides largest media conglomerate ongoing expertise in achieving performance improvement in their F&A outsourcing relationship.

Telecommunications Company Calls for Post-merger Optimizations

ISG identifies optimized service delivery opportunities for a path forward.

Providing Ongoing Training for a Global Banking Giant

ISG enables one of the world’s best-known banking and financial services companies with a long-term solution for training-development capacity issues and training support for 40,000 new employees.

Training an Agricultural Leader’s Workers for the Future

An ISG organizational change management (OCM) team helps one of the world’s largest providers of crop inputs and services to train its employees for new software and processes, enabling efficiencies and more buying power.

VKBit: Mainframe migration and modernization in just eight months

ISG supported VKBIT, the IT infrastructure service provider of Versicherungskammer, with the migration of its IT infrastructure and related services to a new provider.

Scope Assessment Saves Millions

For this financial services firm, taking a second look at contracts with multiple vendors saves money and improves control.

More Growth, Less Cost

With a benchmark assessment, a lender reduces operational costs by 24 percent.

Less Complexity, More Savings

Process improvements yield $13.2 million in savings for a financial services leader.

A Request for Solution Fuels the Competitive Process

An Australian banking client selects a strategic partner and develops regional facilities and administration hubs.

Using RPA to Drive Efficiency & Improve Accuracy

Developing automated processes in funds visibility and client performance reporting in an Asset Management firm who wanted to become self-sufficient in RPA.

Global Sourcing of End User Compute Services

Market engagement for global EUC environment to modernise and introduce standardised service offerings, leading to material cost reductions, significant risk reduction, productivity improvements and enhanced customer satisfaction.

New Digital Workplace Powers Energy Company

ISG helps a major energy retailer transition to a new digital workplace service, improving its performance and enabling its digital transformation.

Measurable Gains in Short Order

Strategic thought leadership and benchmarking give a telecommunication utility and its EUC provider a lift to user experience and exceed its business goals.

Global Network RFP Saves Company 33 Million Dollars a Year

A global financial technology (fintech) company operating in over 70 countries consolidated its network services from 50 providers with a total spend in excess of a $126 million down down to 20, saving the company US $33 million/year.

Productivity Gains for an Old Agreement

Learn how ISG’s pharmaceutical consultancy and benchmark analysis for a global pharmaceutical company shored up its major business process outsourcing (BPO) contract.

Deliver Continuous Value in Third Party Management

ISG delivered an operating model transformation that continues to plug value leakage and drive effective supplier management.

Global Pharma Firm Manages Multiple Providers

By establishing a central vendor management office (VMO), ISG helps this global pharma with a complex IT environment streamline and improve its service provider relationships.

Strategic Procurement Outsourcing Improves Pharmaceutical’s Financial Health

By outsourcing spot-buying procurement to a service provider specializing in quick competitive quote research, a large pharma company saved up to 30% on spot-buying transactions.

Converting Change into Opportunity, ISG Identifies Cloud Solution

When two companies with disparate financial systems merged, ISG assessed the options and helped the new entity choose the optimal solution.

HR Shared Services Transformation

ISG supported a data storage company’s HR shared services transformation from strategy through signed contracts.

Generating Insights to Develop the Right Strategy

ISG delivered a combined HR technology and payroll–time and attendance strategy to take the organization into the future.

University System Moves HCM Support for 21 System Members to the Cloud

The Texas A&M University System (TAMUS) moves its human capital management (HCM) system to the cloud to improve services for more than 24,000 employees.

Flagship University Transitions its Enterprise Systems to Cloud

The enterprise systems of the University of Texas at Austin were originally developed prior to the turn of the millennium and became the standard for all of the academic institutions within it.

Public University Does its Homework for Improved Information and Services

Texas State University-San Marcos carefully studies the costs and benefits of new enterprise software and decides to replace its campus-wide financial management, human capital management (HCM) and student systems.

New Sourcing Strategy Fuels Energy Giant

Renegotiation of IT provider contracts helped a global energy company withstand market volatility in the industry.

Energy Company Mines Outsourcing for Savings and Efficiencies

A major oil and gas producer revamped its IT infrastructure resulting in a competitive advantage.

Refreshing a Long-term Services Relationship

ISG helped an Australian utility company modernize its managed services agreement to increase automation and facilitate a shift to DevOps.

Negotiation and Innovation Reduces Spend by 65 Million Dollars

Discover how ISG’s enterprise agreement software negotiation for a leading health, consumer goods and life sciences company resulted in an $65.1 million (36 percent) proposal cost reduction over three years.

Sourcing a Partner to Enable Global Cloud-First Strategy

A global beverage company wanted to standardize its IT infrastructure. ISG supported it with a market review, the design of a cloud-first strategy and the build of a “right” contract with its chosen partner to support next-gen infrastructure.

Re-imagining ADM To Drive Value – Large Financial Services Firm

The collaborative ISG FutureSource process and a target operating model helped a large financial services firm prepare for a future.

Redesigning Technology To Enable The Business – Financial Services Firm

A financial services firm in the U.K. benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.

Establishing an RPA Center of Excellence in Financial Services

Leading credit card processor changes its business processes by launching robotic process automation (RPA) and building an automation center of excellence (CoE).

Analyzing Service Delivery and Charting Sourcing Strategy

Read this client story for an analysis of an IT service provider’s pricing, productivity and quality clarified choices for a global manufacturer.

Coping with the Pandemic through Effective Data and Governance

Due to consolidation and availability of data across their contracted landscape, this client was able to act swiftly in the midst of demanding times.

Sourcing Strategy Continues a Winning Trajectory

A revamped IT sourcing strategy reduces costs and risk, boosting service agility and quality.

Digital Strategy Helps Publisher Keep Up with the Times

ISG helped a global publishing company design a plan to diversify revenues.

Improving the Provider/Client Relationship

A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.

Helping a Gaming and Hospitality Giant Move to New Hotel Systems

ISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.

RPA Reduces Fraud & Disputes Costs

A global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.

From Failed Start to Self-Sufficiency

This company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.

Free Up Labor for Skilled Work and Savings

A financial services company needed to automate its labor-intensive processes in agent and customer support services and order-to-cash processes. It aimed to expand its automation abilities beyond traditional RPA technology as an outcome of the exercise and achieve cost and time savings.

Transformation Program Makes Hotel Chain More Competitive

A multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.

IT Benchmarking Sorts Price for Logistics Firm

Comparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.

Vehicle Rental Leader Prepares for Global Change

ISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.

Managing Vendors Around the World to Support Plans for Growth

ISG helps its retail client implement a global vendor management model to standardize processes and hone its business strategy.

Managing Legacy IT in the Public Sector

The Government of Australia gets a strategy for maintaining and migrating healthcare IT systems.

State of Georgia Assesses IT Operations for Better Fit with Providers

A state government aimed to do more with less; ISG helped make that happen.

Acquisition Assessment

A private equity group was considering an acquisition. Learn how investors got insights into the potential acquisition’s market position and prospective market growth as well as the potential impact of shifting resources to an offshore service delivery model.

Get a Repeatable Operating Model to Carve Out Divestments

A global life sciences company divested some of its existing IT and business process outsourcing (BPO) business units to obtain regulatory approvals in preparation for an acquisition.

Cost benchmark reveals savings

Cost benchmark reveals savings. See how ISG identified ways to reduce the client’s costs by almost a third over a three-year period.

Training for New Finance & Operations Technology at a U.S. Manufacturer

A U.S.-based manufacturer with offices in more than 20 countries receives cutting-edge training for its employees on new enterprise-level software and the streamlined processes to go with that software.

Governance for Global Customer Relationship Management (CRM)

Establishing governance to enable portfolio management in a large automotive CRM.

Insurance Operations Delivery Transformation

Under continual pressure to reduce costs and improve operating efficiencies, this insurance carrier turned to ISG to optimize its service delivery model. The engagement resulted in significantly improved service levels and a significant reduction in price.

Creation of Largest US Insurance TPA Deal

Discover how ISG helped one of the world’s leading international financial and insurance organizations outsource virtually all of its legacy platforms and business processes, and launch a future-oriented digital platform leveraging a third-party administration (TPA) deal.

Insurance Firm Transforms with Automation

This insurer needed to simplify and digitize processes to achieve growth quickly as part of its mantra to be the most customer-centric global company in the industry. Learn how ISG introduced and scaled robotic process automation (RPA) company-wide to achieve the company’s strategic goals.

Healthcare Company Triples Savings Goals

Adding an ISG advisor to a project team facilitates an efficient and cost-effective contract for this healthcare and pharmaceutical company.

Leading a Major U.S. Healthcare Provider through TBM Changes

An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency, including establishing a TBM Office (TBMO) and developing a 5-year roadmap and supporting governance.

Aligning and Transforming a Healthcare System

ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide enterprise resource planning (ERP) and human-resources (HR) software implementation.

A New IT Structure Roadmap

A durable goods manufacturer follows ISG’s blueprint for a restructured IT service portfolio.

Sourcing Value Starts with the Right External Guidance

Outside experience pays off for a consumer goods company as they outsource for the first time.

Maturity in Governance Optimizes Sourcing Value

ISG helps a drugstore chain put governance in place to manage a new multi-sourced environment.

Financial Tech Company Re-sources its Global Network Providers

ISG helps a financial technology company cut over 30% in savings through consolidating and competitively sourcing its network services.

Analyze Application Costs to Optimize your Transformation

ISG helps a capital goods company create lasting cost optimization and a reliable base case for the transformation program.

Optimizing Global Effectiveness and Efficiency

ISG worked with a global retailer to identify opportunities to improve costs and productivity within its global infrastructure and applications.

HCM Transforms HR Service Delivery & Technology

A global tire manufacturer’s HR and payroll technology for 24,000 employees was beyond the end of its useful life and was being maintained solely as part of an expiring HR outsourcing (HRO) contract. Learn how ISG helped the manufacturer evaluate, select and contract for new core HCM technology as part of its next-generation HRO solution.

Secure the Value of a Transformation with a TMO

The U.S. division of a global security services firm wanted to replace its 20-year-old core systems. Learn how ISG designed, stood up and ran a Transformation Program Office (TMO) to establish governance processes and ensure program delivery and recognition of the business case value.

Support Growth with Cloud ERP Technology Transformation

A pharmaceutical company was experiencing high growth of over 30%, had highly manual processes and lacked the technology to get to the next level. It was interested in finding the best cloud ERP platform for its employees globally. Learn how ISG helped the company achieve competitive terms and fees and meet its strategic goals.

Infrastructure Optimization Strategy, Design and Execution Support

To ensure alignment with its overall corporate goals and IT strategy, this global consumer packaged goods company was looking for assistance and ISG’s best practices view on its four key infrastructure areas: IT hosting services, digital workplace, network and operations.

Applications Rationalization Assessment Identifies Millions in Savings

A global capital goods manufacturer’s application portfolio had grown unchecked to more than 4,000 applications across the enterprise. Find out how ISG helped it locate hundreds of millions in savings opportunities and create a roadmap to achieve them.

Treat the Whole Not the Part: Modernize Your Ecosystem

ISG helps position an organization to align to the business and operate for speed-to-market, modernization, quality and customer-centricity. Read more to learn how this insurance company achieved a product-aligned delivery model.

Realizing Savings from a Major Audit Clean–up Effort

Learn how ISG performed a network audit for a large healthcare company, driving significant savings and reducing inventory.

EU Tendering Process Meets Public Cloud Market

Client Satisfaction Low? Agile is the Way to Go

A global healthcare company suffered from low client satisfaction due to disparate IT solutions across its regions and countries. Learn how ISG helped it address its processes, organization and technology to improve its client satisfaction.

Shaping a Next-Gen Network Transformation with a SASE Cloud Solution

ISG helps a global insurance company shape its state-of-the-art network and security strategy in the cloud using secure-access service edge (SASE).

Transformation to Enterprise DevOps

This company felt the burden of its slow response to business needs, caused by its heritage technology and siloed operations. Discover how ISG positioned it to operate for speed-to-market, modernization, quality and customer-centricity.

Using OCM and Communications to Prepare for Big IT Changes

ISG readied hundreds of workers for major changes to their IT processes and applications. Learn how we quickly partnered with a managed-service provider leading an IT transition to enable the move to a new IT service desk, a self-service portal and ServiceNow tools to manage IT requests.

“Classic SAP” to S/4HANA: Saving a Sunk Investment

ISG assists a major retail and television company in effectively leveraging its sunk investment in SAP ERP central component (ECC) to achieve $76 million in S/4 HANA savings.

Drive Huge IT Savings, Don’t Compromise Quality

ISG’s data-led, multidisciplinary team identified opportunities to optimize the cost of IT service delivery for a major US materials producer.

Optimize your S/4HANA On-Premise & Cloud Deal

ISG helps a Fortune 100 agricultural cooperative in creating its agreement to migrate from ERP central component (ECC) 6.0 to S/4 HANA, saving it $14.2 million in the process.

World's 8th Largest Bank Benchmarks its Security

ISG helps a bank benchmark and understand its security operations’ spend and performance, providing recommendations for improvement.

Cybersecurity Solution Solves for Confidentiality, Integrity & Availability

ISG advises an oil and gas company on implementing automated identity and access management services throughout the entire organization.

Zero-trust Network Approach Execution

With ISG’s help, a large insurance company implements an approach to align its network design with a zero-trust network architecture methodology.

Sourcing Savings for your Global Business Services Transformation

ISG assists in an end-to-end provider selection, enabling savings for a global automotive distributor’s finance and accounting (F&A) outsourcing.

Centralize and Reduce Indirect Spending with a GBS Strategy

ISG developed and supported a manufacturing company’s GBS strategy by providing expertise on tool selection and automation opportunities.

Finance Service Delivery Transformation

ISG helped a water solutions company establish an optimized global business service delivery model.

Achieving the Future of Training and Continuous Learning

A growing American dairy company receives a cutting-edge learning strategy and training program to bring modern software and processes to its team members at farms and organic processing plants.

Guaranteeing Contract Value

A global financial services company hires ISG to ensure it is receiving its contracted services.

Training an Oil and Gas Giant’s Employees

Organizational change management (OCM) resources play a key role in training employees of a multinational oil and gas company to prepare for a software initiative aimed at saving tens of millions of dollars.

Managing change for a critical government healthcare supply chain

An organizational change management (OCM) initiative helps a major government health and safety agency prepare users across more than 50 locations for changes to daily supply-chain operations.

Enabling nationwide retail chain’s new omnichannel consumer program

Organizational change management (OCM) resources provide guidance for the launch of a multibillion-dollar retailer’s new omnichannel program.

Ensuring a smooth end-user computing transition

When a major insurance company needed to transition from one IT system to another, ISG guided the process and served as the safety net.